Support & Guidance

We’re Here to Help You Thrive

Whether you need help optimizing your audio for a music lesson or have a question about your membership, our team is dedicated to ensuring your learning journey is seamless.

Immediate Assistance (The FAQs)

Are classes live or recorded?

All classes are live. However, we record every session so you can retrieve them for review or if you happen to miss a class.

What if I miss a class?
How many students are in each class?
Can I cancel or pause?

Technical Setup & Requirements

Core Requirements

  • Internet: Stable connection (Ethernet is preferred over Wi-Fi).
  • Device: Computer, tablet, or smartphone with Zoom installed.
  • Audio: Headphones are recommended to prevent feedback.

For Music Programs

  • Audio Gear: A USB microphone is highly recommended.
  • Camera Angle: Position your camera so the teacher can see your hands and technique.
  • Lighting: Ensure you are lit from the front, avoiding bright windows behind you.

Contact Our Human Support Team

Headline: Still have questions? Our support team responds promptly to all technical, scheduling, and account inquiries. We are committed to a human-led experience, from the classroom to our inbox.

Direct Email: support@subito.vip