Frequently Asked Questions

Clarity for Your Learning Journey

Everything you need to know about the Subito experience, from our live classroom philosophy to managing your membership.

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The Learning Experience

Are classes live or recorded?

Every Subito class is 100% live—never pre-recorded. However, we do record every session so you can review the material later or catch up if you happen to miss a class.

How many students are in a class?

Is Subito suitable for beginners?

Technical & Setup

What equipment do I need for music programs?

You’ll need your instrument, a stable internet connection, and a device with Zoom. While not required, we highly recommend an external USB microphone and headphones for the best "High-Fidelity" audio experience.

Do I need to be a tech expert to join?

What if I have technical trouble during a class?

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Membership & Billing

Can I cancel or pause my subscription?

Yes. We believe in "Education for Life," which means fitting into your life. You can pause or cancel your monthly subscription at any time through your dashboard—no long-term contracts.

Is the first month really free?

How does the Family Plan work?

Still Have Questions?

We’re here to support you. If you didn't find the answer you were looking for, our human support team is just an email away.

Contact Support